Covid may be winding down, but our hygiene standards are not. 

For establishments that work with many people every day, cleanliness is not something to take lightly. This takes place behind-the-scenes, but if this process is not in place, what should be a great experience can end in discomfort.

Here’s how we do it at Hines & Harley..

The general cleanliness of our premises is a priority. The floors are regularly swept and washed, and all surfaces dusted and cleaned. Our staff wipe down all products used and clean all of our tools in-between clients. Even your barber chair gets wiped down with alcohol in-between clients. We clean and sterilise between each and every guest, which is why we book longer appointment times. 

We never use dirty tools on our guests, as cross-contamination is not an option. 

So how do we keep our tools clean? 

We wash them in a mixture of water and general disinfectant to remove debris and then sterilise them with chlorhexidine. There are jars with barbicide at each station to start the cleaning process. These cleaning agents are more powerful than iodine and can be used on skin, implements, and work surfaces. We rely on chlorhexidine to destroy all possibilities of fungus, bacteria, and viruses on the equipment we use. Even our clippers have their own special spray, formulated to clean electrical equipment that cannot be rinsed. Once our tools are cleaned, we pop them in autoclaves to kill everything for good. 

We have three autoclaves – which are UV heat cabinets hidden in our lounge. These sterilise our metal tools and kill all germs that might try to live in our towels, as well as keeping them 

toasty for your treatments. Our fresh towels are only used once, and are then washed, dried at high heat, and kept in a heated UV cabinet that keeps everything germ free. We like to add in some lemon or peppermint oil to keep them smelling amazing. We use dry towels and clean capes in conjunction with disposable neck rolls to keep you, hair-free and clean during your haircuts, and disposable bedsheets for all of our waxing procedures. These are used once and thrown away immediately after your treatment. 

Hygiene and the prevention of cross-contamination also extend to the creams, oils and waxes we use. Most of our products come in vacuum or pump-action bottles that protect the product from contamination, oxygenation, and degradation. For products in tubs or tins, we use disposable spatulas to scoop out and apply the product. Our fingers never come into contact with any of the contained products. We will never use expired products during treatments or sell them as retail.

In many of our treatments, almost everything is disposable. We use, for instance, a brand new, fresh blade for every shave. Our files and sanding boards have disposable grits and are cleaned and discarded between manicures and pedicures. During a waxing treatment, we use disposable strips and disposable spatulas that are discarded after application so that there is no risk of the wax becoming contaminated. We will also never ever reuse wax, or double-dip a spatula into wax. 

A hugely important consideration to our general hygiene is contra-indications. We ask for your details and relevant medical history because diabetes, epilepsy, or even recent surgery can affect your treatment. We modify our treatments accordingly.

We also have allergy and medication alerts. If you are, for instance, allergic to iodine, certain products will never be used on you. Retinoids like Roaccutane thin the skin, meaning that you cannot have any waxing treatment as that will remove skin and create an access point for bacterial infections.

Similarly, we cannot work on hair with any traces of lice. What we will do is give advice on how to cure the condition. This applies to fungal infections as well, as they are also contagious. When we can treat the area we will do so and give you homecare advice. In such cases, all our tools are immediately discarded afterward.

We wash and sanitise our hands continuously throughout the day, in-between every client and in-between touching the door and exchanging payments. We use alcohol wipes for all of our payment devices and spray your hands with sanitiser upon entering and after 

using the card machine. Our staff wears masks during treatments for your and our protection, and vinyl gloves are worn for the majority of treatments.  

Hines & Harley’s staff are somatologists that are trained in anatomy and physiology, as well as hygiene and sterilisation. We are therefore competent to recognise external afflictions and offer advice on treatment. However, only a medical professional can diagnose and prescribe medication. If one of our therapists note a problem, they will tell you immediately and refer you to trusted professionals.

Finally, it is also good to know that we have a basic first aid kit on the premises, and that all our staff has received first aid training.

At Hines & Harley our guests are truly in safe – and sterilised – hands.

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